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Unable to query vSphere health information. Check vSphere Client logs for details.

Duncan Epping · Jul 2, 2019 ·

After an upgrade from 6.5 U1 to 6.7 U1 a customer received the following error in vCenter: Unable to query vSphere health information. Check vSphere Client logs for details. They looked at the log files but couldn’t get an indication of what was wrong. In this case, it was pretty simple, one of the required services wasn’t started for whatever reason. You can verify this in the vCenter Appliance VAMI (management interface for the appliance), which can be accessed by going to “http://ip-of-vcenter:5480”. When logged in you have to check the Services section, and make sure the VMware Analytics Services is running, as shown in the screenshot below.

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Server 6.5, 6.5 u1, 6.5 u2, vcenter, vcsa

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Comments

  1. Yitzy Berger says

    3 July, 2019 at 09:48

    I have VCSA 6.5 U2h and the VAMI doesn’t look like the picture above. Your picture looks like VCSA 6.7 VAMI. Are the services accessible from the VAMI in VCSA 6.5, as I’ve had the issue you describe for quite some time.

    • Duncan Epping says

      3 July, 2019 at 10:20

      Argh, let me check for you. Will spin out a new lab.

    • Duncan Epping says

      3 July, 2019 at 13:03

      No, my bad. Not available in the VAMI in 6.5. I tried to look for it on the command line, but I couldn’t find it. I just realized my customer moved from 6.5 U1 to 6.7, hence the screenshot didn’t align with the text. My bad. In your case, does the vCenter name have any strange characters?

  2. Yitzy Berger says

    3 July, 2019 at 16:05

    My vCenter has a dash (-) in the name

    • Duncan Epping says

      4 July, 2019 at 09:43

      That shouldn’t be a problem, an underscore (_) could lead to issues for instance, but a dash shouldn’t

  3. Brahm Jeet Singh says

    24 February, 2020 at 17:58

    Does it work for Windows based vCenter too as there is not any service named “VMware Analytics Services” in Windows vCenter server?

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About the author

Duncan Epping is a Chief Technologist in the Office of CTO of the Cloud Platform BU at VMware. He is a VCDX (# 007), the author of the "vSAN Deep Dive", the “vSphere Clustering Technical Deep Dive” series, and the host of the "Unexplored Territory" podcast.

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