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Awesome appliance, vCenter Support Assistant

Duncan Epping · Jan 25, 2013 ·

Today an awesome appliance called the vCenter Support Assistant was made available to the world. I have seen some screenshots and a demo and feel that this appliance is a MUST HAVE for anyone who files Support Requests. Just the fact that you can do that from a single interface, which also allows you to upload the support bundle just makes life a whole lot easier.

vCenter Support Assistant

Ryan Johnson wrote an excellent article on this topic… and I am going to steal his thunder so I suggest you head over to the VMware TAM Program blog (open to everyone) and read up on this excellent Appliance.

Related

Server, Various appliance, support, vcenter

Reader Interactions

Comments

  1. Sketch says

    25 January, 2013 at 15:16

    you’re going to STEAL his thunder – not steel.

  2. Duncan Epping says

    25 January, 2013 at 15:37

    thanks, typo.

  3. Terry says

    25 January, 2013 at 17:54

    Umm.. Plugin, not appliance according to the link. Either way it is still awesome!

  4. Phil says

    25 January, 2013 at 18:21

    It is indeed an appliance that you deploy and then utilize a plugin for vCenter to use it. I was involved in the beta program and really enjoyed the functionality of this product. I’m glad to see it so quickly became available outside of beta. I urge everyone to get this as it makes creating cases and uploading logs a breeze.

  5. Dov Brajtman says

    26 January, 2013 at 22:22

    I know what I’m doing Monday morning. This can be extremely helpful. I wonder how other companies will react. I wouldn’t be so agreeable to a virtual appliance if it wasn’t vmware . Cool stuff.

  6. YB says

    28 January, 2013 at 16:59

    any idea why I would receive the following when launching the plugin?

    http error 404
    problem accessing /ui/Main.html. Reason:
    Not Found

    • Dag Kvello says

      27 February, 2013 at 18:02

      I’m getting the same “Problem accessing /ui/Main.html”

      It’s a brand new, first time in a new, clean vCenter.

      • YB says

        27 February, 2013 at 19:19

        I got it working in the end. It seems you need DHCP working for the appliance to get an IP during the initial install. I’m pretty sure that was the problem.

        • Steve says

          8 March, 2013 at 16:59

          So, what are you supposed to do if you need to deploy in an environment without DHCP? I guess I need to open an SR.

          • YB says

            9 March, 2013 at 22:51

            My environment, or more specifically the data center network segment does not have dhcp at all. i created the scope just for this purpose and gave it a block of 5 addresses, and then disable the whole scope after the fact.

  7. Sam says

    28 October, 2013 at 14:35

    Hi Duncan are the logs being saved within the VC or on the Virtual appliance .Jus so that I do not have any space constraint on the VC.

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About the author

Duncan Epping is a Chief Technologist in the Office of CTO of the Cloud Platform BU at VMware. He is a VCDX (# 007), the author of the "vSAN Deep Dive", the “vSphere Clustering Technical Deep Dive” series, and the host of the "Unexplored Territory" podcast.

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