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Failed to connect to VMware Lookup Service, SSL certificate verification failed

Duncan Epping · Dec 19, 2012 ·

I ran in to this error today that which says “Failed to connect to VMware Lookup Service”. Or to be more precise:

Failed to connect to VMware Lookup Service.
SSL certificate verification failed.

I had been playing around in my lab and I am guessing this error was caused by the fact that I changed the hostname of my vCenter Server Appliance after configuring it. When I rebooted the VCVA I bumped in to this issue. Luckily it is very easy to solve:

  1. Go to http://<vcenter ip address or fqdn>:5480
  2. Click “Admin” Tab
  3. Click “Toggle certificate setting” under “Actions”
  4. Restart the vCenter Server Appliance
  5. During the restart the certificates will be regenerated
  6. Click “Admin” Tab and disable the “Toggle certificate setting”

Failed to connect to VMware Lookup Service

Related

Various certificate, certificates

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Comments

  1. Jeremy says

    19 December, 2012 at 11:57

    Hi Duncan,

    This seems to be a common occurrence I had it on a new install of the venter Appliance and wrote a little blog @ http://www.myvmwareblog.com/2012/11/28/lookupservicesdk-ssl-certificate-verification-failed/ about my findings.

    Jeremy

  2. Dan Robinson says

    26 March, 2013 at 20:12

    So I have this problem after changing the hostname of my lab environment.
    Except I cannot regenerate the certs because my Admin tab does nothing.
    I click on it and i get a blank white page.

    Ideas?

    • Dan Robinson says

      26 March, 2013 at 20:18

      Nevermind, apparently its a known Firefox issue.
      http://www.vmware.com/support/vsphere5/doc/vsphere-vcenter-server-510b-release-notes.html

      Off to find an alternate supported browser.

  3. Adam Anthony says

    28 April, 2013 at 01:36

    dag-nabit! got me too

  4. Dave Williams says

    10 September, 2013 at 06:14

    I did this due to having the same problem, and had my vcenter server appliance take FOREVER to reboot… found this fix on vmware’s website:
    http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2058332

  5. Rafiur Rahman says

    9 February, 2014 at 04:19

    dear sir, thanks a lot…..very useful link

  6. zhalyn reyes says

    26 February, 2014 at 05:15

    thanks man.. this helped a lot.

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About the author

Duncan Epping is a Chief Technologist in the Office of CTO of the Cloud Platform BU at VMware. He is a VCDX (# 007), the author of the "vSAN Deep Dive", the “vSphere Clustering Technical Deep Dive” series, and the host of the "Unexplored Territory" podcast.

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