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General support VS extended support?

Duncan Epping · Feb 25, 2010 ·

After VMware announced that general support for ESX 3 was about to expire I received several emails with the same question. What’s the difference between general support and extended support? I think the following picture clearly depicts what the difference is between general support and extended support:

As you can see the only difference is that “non-critical bugs” will not be fixed and there will be no support for new hardware. Extended support ends on 2013/05/21 for ESX 3.5.

You can find all info regarding the VMware support policies here. Keep in mind that with vSphere the policy changed! There is no such a thing as “extended support”. General support is 5 years with vSphere and after that it is Technical Guidance only.

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  1. Simon Wilmann says

    26 February, 2010 at 00:02

    Also with extended support you will not be able to download these versions. as they will be “End of Availability” also
    http://www.vmware.com/support/policies/lifecycle/vi/faq.html
    so download what you need now and dont lose it.

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About the author

Duncan Epping is a Chief Technologist in the Office of CTO of the Cloud Platform BU at VMware. He is a VCDX (# 007), the author of the "vSAN Deep Dive", the “vSphere Clustering Technical Deep Dive” series, and the host of the "Unexplored Territory" podcast.

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