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Awesome appliance, vCenter Support Assistant

Duncan Epping · Jan 25, 2013 ·

Today an awesome appliance called the vCenter Support Assistant was made available to the world. I have seen some screenshots and a demo and feel that this appliance is a MUST HAVE for anyone who files Support Requests. Just the fact that you can do that from a single interface, which also allows you to upload the support bundle just makes life a whole lot easier.

vCenter Support Assistant

Ryan Johnson wrote an excellent article on this topic… and I am going to steal his thunder so I suggest you head over to the VMware TAM Program blog (open to everyone) and read up on this excellent Appliance.

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Server, Various appliance, support, vcenter

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Comments

  1. Sketch says

    25 January, 2013 at 15:16

    you’re going to STEAL his thunder – not steel.

  2. Duncan Epping says

    25 January, 2013 at 15:37

    thanks, typo.

  3. Terry says

    25 January, 2013 at 17:54

    Umm.. Plugin, not appliance according to the link. Either way it is still awesome!

  4. Phil says

    25 January, 2013 at 18:21

    It is indeed an appliance that you deploy and then utilize a plugin for vCenter to use it. I was involved in the beta program and really enjoyed the functionality of this product. I’m glad to see it so quickly became available outside of beta. I urge everyone to get this as it makes creating cases and uploading logs a breeze.

  5. Dov Brajtman says

    26 January, 2013 at 22:22

    I know what I’m doing Monday morning. This can be extremely helpful. I wonder how other companies will react. I wouldn’t be so agreeable to a virtual appliance if it wasn’t vmware . Cool stuff.

  6. YB says

    28 January, 2013 at 16:59

    any idea why I would receive the following when launching the plugin?

    http error 404
    problem accessing /ui/Main.html. Reason:
    Not Found

    • Dag Kvello says

      27 February, 2013 at 18:02

      I’m getting the same “Problem accessing /ui/Main.html”

      It’s a brand new, first time in a new, clean vCenter.

      • YB says

        27 February, 2013 at 19:19

        I got it working in the end. It seems you need DHCP working for the appliance to get an IP during the initial install. I’m pretty sure that was the problem.

        • Steve says

          8 March, 2013 at 16:59

          So, what are you supposed to do if you need to deploy in an environment without DHCP? I guess I need to open an SR.

          • YB says

            9 March, 2013 at 22:51

            My environment, or more specifically the data center network segment does not have dhcp at all. i created the scope just for this purpose and gave it a block of 5 addresses, and then disable the whole scope after the fact.

  7. Sam says

    28 October, 2013 at 14:35

    Hi Duncan are the logs being saved within the VC or on the Virtual appliance .Jus so that I do not have any space constraint on the VC.

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About the author

Duncan Epping is a Chief Technologist in the Office of CTO of the Cloud Platform BU at VMware. He is a VCDX (# 007) and the author of the "vSAN Deep Dive" and the “vSphere Clustering Technical Deep Dive” series.

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