Last week I presented at the Tech Support Summit in Cork with Cormac. Our session was about the evolution of vSAN, where are we today but more importantly which directly will we be going. One thing that struck me when I discussed vSAN Support Insight, the solution we announced not to long ago, is that not too many people seemed to understand the benefit. When you have vSAN and you enable CEIP (Customer Experience Improvement Program) then you have a phone home solution for your vSphere and vSAN environment automatically. What this brings is fairly simple to explain: less frustration! Why? Well the support team will have, when you provide them your vCenter UUID, instant access to all of the metadata of your environment. What does that mean? Well the configuration for instance, the performance data, logs, health check details etc. This will allow them to instantly get a good understanding of what your environment looks like, without the need for you as a customer to upload your logs etc.
At the event I demoed the Support Insight interface, which is what the Support Team has available, and a lot of customers afterwards said: now I see the benefit of enabling this, I will do this for sure when I get back to the office. So I figured I would take the demo, do a voice over and release it to the public. We need more people to join the customer experience improvement program, so watch the video to see what this gives the support team. Note by the way that everything is anonymized, without you providing a UUID it is not possible to correlate the data to a customer. Even when you provide a UUID the support team can only see the host, vm, policy and portgroup (etc) names when you provide them with what is called an obfuscation map (key). Anyway, watch the demo and join now!
